Submit A Work Order

1. First Time Users

  • New users should be able to login to FAMIS via the My Apps Dashboard on their first day.
  • The Request Details section needs to be filled out from left to right, top to bottom.
  • Click the OK button at the bottom of the form to submit.
2. Submit a Work Order through FAMIS
  • Click the button above for all maintenance, environmental health and safety, and design and construction services.
  • Ensure you choose the correct request type for proper routing; review lists below.

3. Which Request Type Do I Use in FAMIS?

Facilities Management: managing and maintaining campus buildings and grounds

  • Access Services: keys, locks, doors.
  • ADA Accommodations: disability-specific facility requests
  • Appliance: commercial and residential equipment, laundry in Traditionals and other dorms
  • Building Interior and Exterior: building maintenance of walls, floors, ceilings, roof, windows, exterior siding, etc.
  • Climate Control: building temperature adjustments, equipment programming
  • Custodial: all custodial services
  • Electrical: electrical maintenance
  • Elevators: elevator maintenance
  • Events, Moves, Surplus, Shredding: : event support, office moves, surplus, shredding pick up, and recycling.
  • Fire Protection / Detection: fire alarms, sprinklers, smoke detectors
  • Grounds: grounds keeping services, snow removal
  • HVAC: mechanical maintenance on heating, ventilation and AC equipment
  • Mines Park Housing Maintenance: all Mines Park housing maintenance
  • Plumbing: plumbing maintenance
  • Utilities: boiler plant, campus electric lines, piping systems, steam, utility locates
  • Warehouse: campus forms and envelopes, pickup and delivery services

Environmental Health and Safety

  • Air quality assessment and odors
  • Defibrillator
  • Ergonomics
  • Fire extinguishers
  • Hazard assessment
  • Personal protective equipment (PPE)
  • Safety training

 

Parking and Fleet

  • Fleet: Campus vehicle and heavy equipment fuel and maintenance.
  • Parking Services: parking issues, signage, and lot maintenance

Transportation

  • Ore Cart: matters related to the Ore Cart shuttle program.

Office of Design & Construction

  • Campus Maps & Plans: requests for drawings, space surveys, space updates
  • Planning, Design & Construction: new builds in the physical environment like floors, walls, ceilings, finishes, mechanical, electrical, plumbing; planning, design services, and requests for space or funding
  • Furniture: requests for new furniture purchases
  • Space and Capital Requests: requests for new space or changes of space use

Furniture Purchases

All furniture purchases must go through the Office of Design and Construction (ODC) – no matter the dollar amount.

  • Examples of furniture: Cabinets, lounge furniture, desks, chairs and lab furniture, etc.

ODC will ensure that the furniture 1) meets the overall aesthetic of a building, 2) rises to the level of commercial (lasts a long time) and 3) has a warranty (if needed).

After approval is granted, ODC will work with the department and the vendor to order the furniture. You do not need to request a PO. ODC will initiate the purchase with the vendor.

Note: Mines may not be able to order furniture from your desired vendor due to our existing furniture agreements that may require us to purchase certain types of furniture from certain vendors.

When furniture is needed, departments should submit an approval request to ODC.

* To request approval, log into MyMines and select the “Accruent FAMIS 360” tile. Create a request, fill out the online form by selecting Type = “Planning, Design & Construction” and Sub Type = “Furniture”

 

Other Request

  • Commissioning: new building commissioning services
  • New Equipment Approvals: new equipment purchase/acquisition approval review
  • Project Request: proposals for temporary or permanent installations of student projects on Mines property
  • System Admin (Business Services): FAMIS issues and configuration
  • Vending Machines: vending issues

Emergencies:

The Facilities Management Office can be reached directly at 303-273-3330.

For hazardous materials incidents, contact Environmental Health and Safety at 303-273-3316.

 

Information Technology Solutions (ITS):

We do not provide IT or MAPS services. Please visit the Mines Help Center for assistance.

 

Billable Work:

Work outside of regular maintenance requires a department Worktag for billing.

Learn about covered maintenance versus billable work on the Budget site.